Terms & Conditions
Effective Date: 22/09/2026
1. About us
authenticfeel.com is operated by Authentic Feel Ltd (“we”, “us”), a company registered in England and Wales, company number 16811538, registered office 124 City Road, London, England, EC1V 2NX. Contact: hello@authenticfeel.com. Our products are sold under the brand name Authentic.
2. Your order and our contract
When you place an order, you’re making an offer to buy. We’ll send an order confirmation email, but a contract between us only exists once we dispatch your items. If we can’t supply something (for example, it’s out of stock), we’ll tell you and refund anything you’ve paid.
3. Prices and payment
Prices are in pounds sterling. Delivery costs are shown at checkout before you pay. Payment is taken at checkout by card or other methods shown, processed securely by our payment provider; we don’t see or store your full card details. We may correct obvious pricing errors and will tell you before dispatch if that affects your order.
4. Delivery
We deliver within Great Britain only. Estimated delivery times are shown at checkout and are estimates, not guarantees. Because we make products in small batches, orders may occasionally take a little longer. If your order hasn’t arrived within 30 days of ordering, we’ll refund you. Risk in the goods passes to you when they’re delivered.
5. Cancelling and returning
You have the right to cancel within 14 days of receiving your goods. Sealed products can’t be returned for change of mind once the seal is broken, for hygiene reasons. Full details are in our Returns & Refunds Policy, which forms part of these terms.
6. Faulty or incorrect goods
We’re legally required to supply goods that match their description and are of satisfactory quality. If something is faulty or not as described, follow the process in our Returns & Refunds Policy. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
7. Using our products safely
Our products are cosmetics and are not medicines; they aren’t intended to diagnose, treat or cure any condition. Please read the label and any warnings before use. We recommend a patch test before first use, particularly if you have sensitive skin or known allergies. Check the ingredient list on the packaging and product page. Stop using a product and seek medical advice if you have a reaction. Natural products, including plant-based oils, can vary slightly in colour and scent from batch to batch.
8. Our responsibility to you
We’re responsible for foreseeable loss or damage caused by our breach of these terms or our negligence. We don’t exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit. We’re not liable for business losses, as we sell only to consumers.
9. Events outside our control
We’re not responsible for delays or failures caused by events outside our reasonable control (for example, postal strikes, severe weather or supplier disruption), and will tell you if this affects your order.
10. Your information
How we use your personal data is explained in our Privacy Policy.
11. Intellectual property
All content on this site, including text, images, branding and product descriptions, belongs to us or is used with permission. Please don’t copy or use it commercially without our written permission.
12. Complaints
If you’re unhappy, email hello@authenticfeel.com and we’ll respond within 5 working days.
13. General
We may update these terms; the version in force when you place your order applies to it. If any part is found unenforceable, the rest still applies. These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts